Cancellation policy

Subscription & Cancellation Policy Last Updated: May 20, 2026

Lemeli offers certain products on a subscription basis for your convenience. This policy explains how subscriptions work, how billing is handled, and how you can cancel.

1. Enrollment

Subscription details — including price, billing frequency, and renewal terms — are clearly displayed before you complete your order.

2. Billing & Payment

  • By enrolling, you authorize us to charge your selected payment method on the recurring schedule you chose (e.g., monthly).
  • Subscription charges include product cost, applicable taxes, and shipping fees (if any).
  • If a payment fails, we may retry the charge or suspend your subscription until updated payment information is provided.

3. Renewals

  • Subscriptions automatically renew at the stated frequency until cancelled.
  • You will be billed on your renewal date unless you cancel in advance.
  • Renewal reminders may be sent via email before your billing date, depending on your location and applicable law.

4. Cancellation

  • You may cancel your subscription at any time.
  • To avoid being charged for the next cycle, cancellations must be made at least 48 hours before your next scheduled billing date.
  • Cancellations can be made by accessing your customer portal using your email for login, or by contacting our support team.
  • Once cancelled, you will not be billed again. Any orders already processed will be shipped and are subject to our Refund Policy.

5. Returns & Refunds

  • Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy.
  • Refunds apply only to returned products in line with our policy; subscription charges already processed are not refundable once an order has shipped.

6. Modifications

You may update your subscription details — such as delivery frequency, paused shipments, or payment method — by accessing your customer portal using your email for login, or by contacting our support team.

7. Contact Us

If you have questions about your subscription, billing, or cancellation, please contact our support team.

support@trylemeli.com

8. Billing Descriptor

You will be billed by "Lemeli" on your credit card statement